Return & Refund Policy

At Nexa Move Logistic, all return (RTO – Return to Origin) charges will be borne by the customer, and the company will not be responsible for any return-related costs.

Refunds are applicable only in cases where the shipment has been booked but not yet dispatched or processed. Once the shipment is in transit, cancellation is not eligible for a standard refund, and any return initiated will incur applicable RTO and additional handling charges, which must be paid by the customer.